Industries
Solutions shaped by how each sector operates.
The technology is common to every sector; the problems are not. These are the four sectors on which we concentrate, with what we build and automate for each.
Healthcare and clinics
Clinics, dental and allied health practices, and diagnostic centres. Reception staff spend much of the day on the telephone while patients wait for a response.
Common challenges
- Calls and messages go unanswered during peak periods and outside opening hours.
- Missed appointments leave unfilled gaps in the schedule.
- Staff re-enter patient details from forms into the practice management system.
What we build
- Clinic websites with online booking
- Patient intake forms designed for mobile devices
- Practitioner and service pages optimised for local search
What we automate
- Appointment reminders and convenient rescheduling by SMS or WhatsApp
- An assistant for opening hours, fees and directions, with clinical questions always referred to staff
- Intake details recorded in your practice management system
Real estate and property
Agencies, developers and property managers. Leads arrive from portals, the website, telephone calls and walk-in visits, and the first agent to respond usually secures the client.
Common challenges
- Portal and website leads wait hours before anyone responds.
- Listing details are entered separately into the website, the portals and printed brochures.
- Follow-up depends on the memory of individual agents.
What we build
- Agency and project websites with searchable listings
- Landing pages for individual developments
- Tenant and owner portals
What we automate
- Immediate responses to new leads, with the brochure and available inspection times
- Leads from every source recorded in a single CRM and assigned to an agent
- Follow-up reminders and a weekly pipeline summary
Retail and e-commerce
Retailers, brands and online stores. Margins are narrow, and the same questions about orders, delivery and returns arrive every day.
Common challenges
- Stock levels differ between the shop, the website and online marketplaces.
- Order-status enquiries dominate the support inbox.
- Abandoned carts and previous customers receive no follow-up.
What we build
- Shopify and WooCommerce stores
- Payments, shipping and taxation configured for India or Australia
- Product pages designed to rank in search and to convert
What we automate
- Order-status and returns enquiries answered automatically by chat and WhatsApp
- Inventory and orders synchronised with your accounting software
- Abandoned-cart and repeat-purchase campaigns
Trades and professional services
Electricians, plumbers and builders; accountants, lawyers and consultants. The working day is spent on site or with clients, and administration is deferred to the evening.
Common challenges
- Enquiries arrive while you are engaged on a job and are lost before you can respond.
- Quotations and invoices are prepared outside working hours.
- Clients repeatedly request updates and documents.
What we build
- Websites optimised for local search
- Quotation request and booking forms
- Client portals for documents and job status
What we automate
- Missed calls answered by text message with a booking link
- Job details converted into draft quotations and invoices in Xero, Zoho or Tally
- Payment reminders and review requests after each job
Is your sector not listed?
Much of our work applies across sectors. Describe how your business operates, and we will advise candidly whether we are able to assist.