Manage
Continuous operation and continuous improvement.
Websites require regular updates. AI systems require ongoing oversight, because models, pricing and your own business continue to change. A single team is responsible for both.
Hosting, monitoring and improvement.
Hosting and updates
High-performance hosting on AWS or Google Cloud, with platform, plugin and dependency updates managed on your behalf.
Security and backups
Daily backups, SSL, access control and security patches, with a tested restoration procedure.
Monitoring
We monitor availability and every automation run, so that failures are detected before they affect your customers.
AI optimisation
We review assistant conversations, correct inadequate responses, and migrate you to improved models as they become available.
Ongoing improvements
Design and development capacity for the changes your business requires, without commissioning a new project each time.
Reporting
A concise monthly report covering system activity, time saved and changes made.
What you receive.
- A named point of contact
- Availability and automation monitoring
- Verified, restorable backups
- A monthly report
- Current documentation
Technologies used.
When this service is appropriate.
- No one on your team has the capacity to maintain the website.
- An automation built by a previous supplier has stopped working without notice.
- You prefer a single team to be responsible for the website, the application and the AI systems.
Frequently asked questions.
Can you manage a system built by another team?
In most cases, yes. We review the system first and report candidly on its condition before assuming responsibility for it.
Is there any lock-in?
No. Everything resides in your own accounts and is fully documented, so you may transfer it to another team at any time.
Discuss your requirements with us.
An initial consultation carries no obligation. We will advise what we would build, what we would automate, and what is best left unchanged.