Services
Our services in full.
33 services across five practice areas. Engage us for one, or have the same team build your website, automate the processes behind it, attract customers to it and maintain it.
Build
A website or application is often the first point of contact between a business and its customers. We design and develop each one to load quickly, rank well in local search, and convert visitors into enquiries.
Websites
Marketing websites that load quickly, are readily discoverable through search, and can be maintained by your own staff. We build on WordPress where in-house content management is required, and in custom code where performance is the priority.
E-commerce stores
Online stores built on Shopify or WooCommerce, with payment processing through Stripe or Razorpay, and inventory, shipping and taxation configured for India or Australia.
Web applications and portals
Customer portals, booking systems, dashboards and internal tools that replace fragile, spreadsheet-based processes.
Mobile applications
iOS and Android applications developed from a single codebase in React Native or Flutter, for requirements that a website cannot adequately serve.
UI/UX design
User flows, wireframes and interface design produced in Figma. Appearance and behaviour are agreed before development begins.
Branding, graphics and content
Logo and visual identity, graphics for social media and print, and website copy written for your customers as well as for search engines.
Automate
Most small businesses lose several hours each week to correspondence, follow-up and duplicate data entry. We integrate the systems you already use and apply AI to the repetitive tasks.
Automation audit
The recommended starting point. We map how work moves through your business and rank the candidates for automation by the time each would save.
AI assistants and chatbots
Deployed on your website or telephone line. They answer routine questions, take bookings and refer complex matters to a member of staff.
WhatsApp automation
Enquiries, order updates, reminders and follow-up messages delivered through the official WhatsApp Business API, with a shared inbox for your team.
Workflow automation
The sequence from enquiry to booking, invoice and follow-up, carried out automatically with n8n, Make or Zapier, with approval steps wherever you require them.
Integrations
Your CRM, accounting, calendar and payment systems exchanging data with one another: Xero, Zoho, Tally, HubSpot, Razorpay, Stripe, Google Workspace and Microsoft 365.
Document processing
Invoices, forms and PDFs are read, validated and filed in the appropriate system, with any ambiguity referred for human review.
Reporting dashboards
Sales, job and pipeline data consolidated from your systems into a single view, with a written summary delivered each week.
AI
Beyond the automation of individual tasks, we design and build AI systems: agents that carry out multi-step work, generative AI grounded in your own information, and AI capabilities developed within your products. Each system is evaluated before release and monitored thereafter.
AI strategy and feasibility
An assessment of where AI will produce a measurable return in your business and where it will not, with a prioritised plan and an estimate of development and running costs.
AI agents
Agents that plan and complete multi-step work across your systems, such as qualifying an enquiry, preparing a quotation and updating the CRM, with defined permissions and human approval at the points you specify.
Generative AI applications
Applications that draft, summarise, classify and translate content, constrained by your terminology, tone and policies.
Knowledge assistants
Assistants built on retrieval-augmented generation, which answer from your documents, policies and records and cite the source of each answer.
Custom AI development
AI capabilities built into your website, application or internal system in Python and TypeScript, using the OpenAI, Claude and Gemini platforms.
Voice and conversational AI
Assistants for telephone, chat and WhatsApp that interpret speech and text, with a defined handover to a member of staff.
Evaluation and quality assurance
Test cases and scoring developed for each system, so that accuracy is demonstrated before release and any decline is detected afterwards.
Monitoring and governance
A record of every model interaction, monitoring of cost and quality, access controls, and safeguards against misuse.
Grow
A well-built website generates no return without visitors. We attract qualified local customers, measure how they behave, and continually improve the metrics that matter to your business.
Search engine optimisation
Technical improvements, page content and local SEO, including your Google Business Profile, so that your business appears when nearby customers search.
Google Ads
Search campaigns directed at customers with clear purchase intent, with expenditure tracked through to enquiries and sales, not merely clicks.
Social media marketing
Organic content and paid campaigns on the platforms your customers use, principally Instagram, Facebook and LinkedIn.
Email and WhatsApp campaigns
Newsletters, promotions and follow-up sequences sent to customers who have given their consent.
Analytics and tracking
Google Analytics 4 and conversion tracking correctly configured, so that each enquiry can be attributed to its source.
Conversion optimisation
Structured testing of headlines, forms and page layouts to increase the proportion of existing visitors who make an enquiry.
Manage
Websites require regular updates. AI systems require ongoing oversight, because models, pricing and your own business continue to change. A single team is responsible for both.
Hosting and updates
High-performance hosting on AWS or Google Cloud, with platform, plugin and dependency updates managed on your behalf.
Security and backups
Daily backups, SSL, access control and security patches, with a tested restoration procedure.
Monitoring
We monitor availability and every automation run, so that failures are detected before they affect your customers.
AI optimisation
We review assistant conversations, correct inadequate responses, and migrate you to improved models as they become available.
Ongoing improvements
Design and development capacity for the changes your business requires, without commissioning a new project each time.
Reporting
A concise monthly report covering system activity, time saved and changes made.
Unsure which service you require?
Most clients are. Describe the problem, and we will advise which of these services addresses it and which you do not need.